TERMS AND CONDITIONS
Our goal is to provide our guests with a beautiful place to relax and unwind when you visit Bright. As such, we trust that you will treat the house as if it were your own.
Extra guests are not permitted without consultation and approval from owners. Beds will be arranged according to the number of single(s) and/or couple(s) that are in your group. Any unused room may be locked. Additional fee required for singles wanting king sized beds. Please let us know your preferred bedding configurations prior to your arrival. If no preferred bedding configuration is supplied and there is a request for the cleaner to come and change the existing bedding, a call out fee of $55 will apply.
Check in time is from 3pm
Check out time is by 11am
PAYMENT AND BOOKING POLICY: A 20% deposit is require to confirm your booking. The balance of tariff must be paid 30 days prior to arrival. If you are booking within 30 days of arrival, the full tariff is due at the time of booking. Payments are via credit cards over the phone and subject to a 1% fee. EFT details can be provided upon request as an alternate payment method. Credit card details are required as a security deposit bond before the keys will be provided. These details are held until after your stay. We may require you to provide an ID upon booking. The owners reserve the right to reject a booking if you fail to provide an ID.
SECURITY DEPOSIT BOND: A security bond of $400 will be held as a security against any damages incurred during your stay, extra guests, late checkout and additional cleaning hours. Should there be any damages or losses, the full bond will be retained and then refunded less any damage or loss replacement costs. Bond deductions are rare, however when they occur, we will advise the guest of details of any charges and these will appear on the guest’s statement.
Guests’ actions, conduct and safety are the responsibility of the guests. The owners of this property do not condone unsafe, irresponsible or illegal actions/behaviour on or off the premises, during a stay or at any other time. A condition of entering and/or staying at this property means that all guests understand and agree to indemnify the owner against any incidents, loss or injury while within or outside of the premises during a stay or at any other time.
Although we love animals, pets are not allowed in our home. The only exceptions are certified service dogs.
This is a non-smoking property. Please do not smoke inside or on the covered patio. Feel free to smoke in the garden and pool area but remember to keep the area clean and free from cigarette butts!
The pool is solar heated so only suitable to use during warmer months. Heating and filtering have been pre-set. Guests are not authorised to access the pool pump area.
Please do not move beds and furniture to prevent any damage to the floors.
Parties and functions are not permitted as the house is located in a serene holiday location where guests and residents retreat to bed early and rise early morning to enjoy the day activities and the surrounding scenic beauty. The Council imposes a 10pm to 8am time restriction on noise pollution.
Whenever you absent from the property, close all windows and doors to maintain security and prevent rain and water damage. No responsibility is taken for guests’ personal loss of property left on the premise.
Before you leave, please ensure the air conditioning units are switched off. The house is left tidy. All rubbish are disposed in appropriate bins. The oven, BBQ and cook-top are left as found. The house key goes back to the key box. At least $50 will be charged for dirty oven, BBQ and cooktop.
Garbage and recycling will be collected on a Tuesday. If your stay includes a Monday, we would appreciate if you could take the bin/s out on Monday for Tuesday collection.
Housekeeping charges $20 for a trip to the post office (plus postage) so it is better to take all your belongings with you.
The owners reserve the right to make alteration to bookings due to unforeseen circumstances.
CANCELLATION, AMENDMENT & REFUND POLICY
We understand that sometimes things happen and your booking needs to be changed or cancelled. Our cancellation policy is firm and we recommend guests to take out travel insurance to cover costs of a cancellation in case of the unforeseen.
An amendment is considered a cancellation.
For a full refund of accommodation fees, cancellations or amendments must be received more than twelve weeks PRIOR to arrival date.
For a 80% refund of accommodation fees, cancellations or amendments must be made 30 full days PRIOR to 3pm of arrival date. However, if 80% of the dates can be refilled, we will send you a full refund of your accommodation fees.
For a 50% refund of accommodation fees, cancellations or amendments must be made 14 full days PRIOR to 3pm of arrival date. However, if 80% of the dates can be refilled, we will refund an extra 30% of your accommodation fees.
If guest cancels or amends less than 7 days in advance or decides to leave early after check-in, the nights not spent are not refunded.
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